T R A N S F E R I N F O R M A T I O N
FOR GUESTS WITH PURCHASED AIRPORT
OR HOTEL TRANSFERS
If you have purchased an airport transfer from the ship to the airport in Barcelona or Lisbon on the day of cruise disembarkation or a hotel transfer between one of our group hotels and the pier, please read the below for important details regarding your transfers to ensure an enjoyable, smooth and successful transfer experience.
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BOOKING MODIFICATIONS & CUTOFF DATES
If you still need transportation from the ship to the airport or between our group hotels and the ship (if you booked independently and do not have a hotel package booked through Redwood), please request your transfer by ONE WEEK PRIOR TO YOUR SAILING so we can confirm the information with our transportation companies. If you need to cancel your transfer, again, please do so no later than one week prior to your sailing. All transfers are non-refundable within 7 days of your sailing. For details regarding Airport & Hotel Transfers, please see the sections at the end of this email.
CUTOFF DATES TO PURCHASE TRANSFERS:
VOYAGE 1 – Purchase by April 24th
VOYAGE 2 – Purchase by May 1st
VOYAGE 3 – Purchase by May 8th
REQUEST TRANSFER
TRANSFER DETAILS
HOTEL TRANSFERS - FROM GROUP HOTELS TO THE SHIP
WHEN
Your transfer to the ship will be assigned based on your assigned cruise check-in time (automatically assigned & notified by Holland America within 14 days of sailing). We will do our best to accommodate traveling parties to transfer to the ship together and will take this into account when assigning your transfer time. Typically, your transfer time will be assigned for a scheduled bus departure 30 minutes prior to your cruise check-in time (based on motorcoach occupancy & availability per our schedule).
Please arrive at the designated meeting point at least 15 minutes prior to your assigned transfer departure time.
WHERE
All meeting points for transfer departures will be in the hotel lobby or other designated overflow area of the hotel to be determined and advised by hotel and Redwood staff on the day of departure. Again, please arrive at least 15 minutes prior to departure and wait comfortably in this area until your transfer group is called. A member of our Redwood staff will announce when it is time to proceed to the motorcoach for your assigned departure – in the lobby and in any overflow areas.
HOW
To receive your transfer assignment and colored sticker for the day of your transfer to the ship (cruise embarkation), please stop by the Redwood Hospitality designated area located in your group hotel between the hours & dates specified below. All assignments must be made & stickers distributed before the morning of your cruise embarkation as our staff will be strictly focusing on transportation operations those days. If you only have a 1-night stay at the hotel and arrive after these hours, the hotel front desk will provide you your transfer details & stickers at check-in, which will be assigned based on bus availability.
REDWOOD STAFF HOSPITALITY HOURS
(to pick up transfer stickers/assignments)
BARCELONA
VOYAGE 1 (pre cruise)
4/28, 4/29, 4/30
Renaissance Barcelona – 9am to 1pm
Le Meridien – 9am to 1pm
AC Hotel Diagonal L’illa – 9am to 1pm
VOYAGE 2 (post cruise)
N/A to picking up transfer assignments, but hospitality hours will be posted
VOYAGE 3 (pre cruise)
5/12, 5/13, 5/14
Renaissance Barcelona – 9am to 1pm
Le Meridien – 9am to 1pm
AC Hotel Diagonal L’illa – 9am to 1pm
LISBON
VOYAGE 1 (post cruise)
N/A to picking up transfer assignments, but hospitality hours will be posted
VOYAGE 2 (pre cruise)
5/5, 5/6, 5/7
Lisbon Marriott Hotel – 9am to 1pm
Sheraton Lisboa Hotel & Spa – 9am to 1pm
VOYAGE 3 (post cruise)
N/A to picking up transfer assignments, but hospitality hours will be posted
IT IS VERY IMPORTANT YOU AHDERE TO YOUR TRANSFER TIME ASSIGNED.
The process, meeting point, and assignments made are the same whether you have a hotel package booked through Redwood or have purchased the hotel transfer separately.
HOTEL TRANSFERS - FROM THE SHIP TO GROUP HOTELS
Once on the ship, you will be assigned a transfer time to your group hotel 2 days prior to cruise disembarkation if you have a hotel package or hotel transfer booked through Redwood. Your
transfer details, assigned time and sticker will be delivered to your stateroom by the evening on Saturday, Day 6 of your cruise.
TRANSFER TIMES
Hotel Transfers will begin at 8am from the pier and conclude around 10am with the majority of our buses departing between 8am and 9am. Even though early check-ins may not be available at the hotels, we must disembark the ship in a timely manner and utilize our motorcoaches during the morning to accommodate other transportation needs.
AIRPORT TRANSFERS
Once on the ship, you will be assigned a transfer time to the airport 2 days prior to cruise disembarkation if you have an airport transfer purchased through Redwood. Your transfer details, assigned time and sticker will be delivered to your stateroom by the evening on Saturday, Day 6 of your cruise. Please note that assigned times are based on flight departures and earlier flight departures will be given priority for earlier transfer times.
TRANSFER TIMES
Airport Transfers will begin at 8am from the pier with the majority of our buses departing at that time on a “fill & go” basis. For anyone with a slightly later flight departure and any other guests remaining after the 8am airport transfers have departed, the final airport transfers will depart and conclude at 9am.
FOR GUESTS WITH CONFIRMED HOTEL PACKAGES
If you have a confirmed a hotel package through us at one of our group hotels, you do not need to request a hotel transfer. Please CLICK HERE for important details regarding your stays and transfers.
GUESTS REQUESTING SHIP TO AIRPORT TRANSFERS
If you still need to request one of these transfers and are flying out of Barcelona or Lisbon on the day of cruise disembarkation after Noon, please click the link below. The cost of this one-way transfer is $29 p/person and will be charged upon confirmation of transfer. We are not providing transfers from the airport to the ship or to your hotels.
GUESTS WHO BOOKED HOTELS INDEPENDENTLY REQUESTING TRANSFERS
If you still need to request one of these transfers and have booked one of our GROUP HOTELS independently, please click the link below. The cost of this one-way transfer is $20 p/person and will be charged upon confirmation of transfer.
GROUP HOTELS:
Barcelona – Renaissance Barcelona, Le Meridien, AC Hotel Diagonal L’illa
Lisbon – Sheraton Lisboa Hotel & Spa, Lisbon Marriott Hotel*
*Marriott is unavailable V1 Post-Cruise (no group block at the hotel these dates)
REQUEST TRANSFER
CLICK HERE for more information about transportation options.
HOTEL & TRANSPORTATION DETAILS
If you need information regarding your hotel’s address (with location map), phone, direct website, check-in/check-out times, & hotel package inclusions, please visit our HOTEL pages on this site. Please visit our TRANSPORTATION page for transportation options between your hotel and the airport, private transfers, and other helpful tips for smooth travel,
THANK YOU!
We appreciate you and look forward to seeing you all very soon!
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CONNECTREDWOOD TRAVEL PARTNERS is an independently owned & operated Cruise Planners franchise & the official travel partner for Dave Koz & Friends at Sea. For more information about the cruise, visit Dave Koz Cruise where you can find details about itinerary & other important information.
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